Warranty and Return


30-DAY MONEY BACK GUARANTEE

 

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.


Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 30 days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

If a package or item delivered to you arrives damaged, please refuse the shipment and contact us immediately.

 

Return Process

1) Please email us at service@jewelry1000.com to receive a return authorization form and RMA number. We will give you our return address in the RMA form.

2) Once you have obtained the RMA number, please send us your items with the RMA number clearly marked on the outside of the package. You will be responsible for all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection.

3) Once your return is received into our system, you will receive a confirmation email. Your return must be inspected by our quality assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed.

4) Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that we have received your return for your account to be credited.

 

Any question please feel free to CONTACT US.